Reduced administrative time by 50%

 

Training supervisors were spending HOURS outside of class trying to keep up with the administrative tasks associated with a new hire training class. An analysis of the problem uncovered that trainers across the company were storing data and reporting class progress with redundant mechanisms.

The New Hire Progress Report project reduced administrative time by 50% based on a multi-class time study. Leadership also benefited from the tool as they could get a progress snapshot of all the new hire classes in the organization. The tool decreased administrative time, increased visibility, and received great feedback from all stakeholders.

The New Hire Progress Report was implemented in 2012. It has proved to be a sustainable and scalable tool that, with minor updates to adapt to business reorganizations, is still being used by the organization as of 2019.

 

Evaluation Methodology of New Hire Progress Report

Program Evaluation Components

  • Who: Training Supervisors, Subject Matter Experts assisting with new hire program

  • What: Managing class performance metrics, attendance, recognition, retention, and easily report data to leadership

  • When: 7-week new hire program

  • Where: Locations will vary and include in classroom and virtual new hire programs

  • How: Training Supervisor will use the Progress Report for class and store the document on the Training SharePoint site. The following activities are expected from the trainers:

    • Access report from the SharePoint site

    • Update with class details, such as attendance, quality, recognition, concerns, mastery progress, disciplinary status, performance metrics and individual comments

Evaluation Questions - The questions this evaluation hope to answer are:

  • What are the time savings from using the New Hire Progress Report in comparison to the old process(es)?

  • How do those time savings translate into cost savings?

  • How are trainers responding to using the New Hire Progress Report?

  • What barriers/challenges do trainers experience in utilizing the New Hire Progress Report?

Methodology - The steps to complete this evaluation include:

  • Obtain baseline data

    • Survey trainers to determine length of time to complete tasks using old processes

    • Record time by observation to complete old processes

    • Survey trainers to determine level of satisfaction with old processes

  • Obtain intervention data

    • Record amount of time to complete tasks using the New Hire Progress Report

    • Survey trainers to determine level of satisfaction with the New Hire Progress Report

Results

  • Time savings of 58% to 87% based on the type of data being collected

  • Cost savings of approximately $158 weekly, $1,109.50 per class

    • At the time of implementation, the call center scheduled more than 20 new hire classes per year, calculating potential annual savings around $22,000 on the baseline.

  • Survey results demonstrated high satisfaction with the New Hire Progress Report.

    • Trainers rated their level of agreement with these statements about the New Hire Progress Report on a scale of 1 to 5, where 1 is Strongly Disagree and 5 is Strongly Agree.